Please copy and visit
"https://sustainability.cci.com.tr"
address in one of the following
browsers.

Our Operating Environment
Our Operating Environment
Our Response to the Covid-19 Pandemic
Our Response to the Covid-19 Pandemic
Since the very beginning of the Covid-19 outbreak, CCI has been closely following the global situation and actively monitoring all information, warnings and instructions given by national and international authorities on this issue. As CCI, our people; their health & wellbeing has always been and will remain to be our foremost priority. While adapting ourselves to this rapid change, we have focused on ensuring adherence to all the steps that need to be taken to help protect the health and safety of our employees, customers, consumers and community. 2020 goals stated in this report are determined as of end of 2019 and are subject to re-evaluation in the post coronavirus period.
For more information on our company’s actions during the pandemic, please visit our website.
Economic and Political
Environment
Economic and
Political
Environment
CCI operates in a geography of political instabilities, macroeconomic challenges and security issues. As a consequence, economic growth in the Middle East markets have slowed down recently creating a challenging operating environment for CCI and causing increased price sensitivity amongst consumers.

The Turkish economy grew in the first two quarters of 2019 after experiencing a recession in the second half of 2018. (Source: World Bank in Turkey Website) Pakistan’s growth slowed to 3.3 percent in 2019 - a 2.2 percentage points decline compared to the previous year, due to the stabilization measures undertaken by the authorities. (Source: World Bank in Pakistan Website) Economies in Central Asia accelerated an already strong momentum. Tajikistan ranks among the top ten most improved economies globally over the 12-months until May 1, 2019. Azerbaijan, Kyrgyz Republic were among the top 20 most improved economies world-wide. (Source: Doing Business 2020 Study of World Bank)
In Turkmenistan, currency conversion problem persists. Consumers are at the heart of our business and we prioritize meeting consumer demands with great agility while not neglecting the social and environmental sustainability of our business. Looking ahead at 2020, we plan to maintain our quality growth algorithm through healthy topline growth and disciplined cost management. We will continue to focus on strong balance sheet and free cash flow generation while improving return on invested capital. We do realize that our operating environment will continue to be open to new risks and further volatilities, however we are taking precautions to be as efficient, as effective and as prudent as possible with increased immunity to weather challenges.
CCI operates in a geography of political instabilities, macroeconomic challenges and security issues. As a consequence, economic growth in the Middle East markets have slowed down recently creating a challenging operating environment for CCI and causing increased price sensitivity amongst consumers.
The Turkish economy grew in the first two quarters of 2019 after experiencing a recession in the second half of 2018. (Source: World Bank in Turkey Website) Pakistan’s growth slowed to 3.3 percent in 2019 - a 2.2 percentage points decline compared to the previous year, due to the stabilization measures undertaken by the authorities. (Source: World Bank in Pakistan Website) Economies in Central Asia accelerated an already strong momentum. Tajikistan ranks among the top ten most improved economies globally over the 12-months until May 1, 2019. Azerbaijan, Kyrgyz Republic were among the top 20 most improved economies world-wide. (Source: Doing Business 2020 Study of World Bank)
In Turkmenistan, currency conversion problem persists. Consumers are at the heart of our business and we prioritize meeting consumer demands with great agility while not neglecting the social and environmental sustainability of our business. Looking ahead at 2020, we plan to maintain our quality growth algorithm through healthy topline growth and disciplined cost management. We will continue to focus on strong balance sheet and free cash flow generation while improving return on invested capital. We do realize that our operating environment will continue to be open to new risks and further volatilities, however we are taking precautions to be as efficient, as effective and as prudent as possible with increased immunity to weather challenges.
Regulatory Environment
At CCI we live in a continuously changing environment where regulatory context has changed during the reporting period.
In Turkey, as a result of Zero Waste Project of Ministry of Environment and Urbanization, changes are made in the environmental legislation towards the end of 2018.
Regulatory
Environment
At CCI we live in a continuously changing environment where regulatory context has changed during the reporting period.
In Turkey, as a result of Zero Waste Project of Ministry of Environment and Urbanization, changes are made in the environmental legislation towards the end of 2018.
ZERO WASTE REGULATION:
The new regulation is effective as of July 2019. It brings the responsibility of establishing “Zero Waste Management System” across the country within a specific timescale. With this regulation, public institutions and organizations, municipalities with population of more than 250,000 along with organized industrial zones, ports, business centers and commercial plazas are obliged to establish a zero-waste management system.
ZERO WASTE REGULATION:
The new regulation is effective as of July 2019. It brings the responsibility of establishing “Zero Waste Management System” across the country within a specific timescale. With this regulation, public institutions and organizations, municipalities with population of more than 250,000 along with organized industrial zones, ports, business centers and commercial plazas are obliged to establish a zero-waste management system.
GEKAP
Recycling Contribution Share (GEKAP) is published on Official Gazette in 2019 and planned to be effective in 2020. GEKAP requires the legal entities to declare the recycling contribution fee for the primary and secondary packaging of the products they have imported or the products they supply to the market.
DEPOSIT RETURN SCHEME FOR ONE-WAY PACKAGING:
Implementation of one-way beverage packaging deposit return scheme for transition to a more circular economy is planned to be effective by 2021. Material types in the scope are to be determined. At CCI, we aim to act proactively within the changing regulatory context. Coupled with consumers’ awareness on packaging waste pollution and our own aspiration to reduce our environmental impact, we strive to increase our recycling rates in transition to a circular economy.
RENEWABLE ENERGY:
A new legislation in 2019 restricted the installation of wind turbines and solar panels to rooftops only, for facilities located in organized industrial zones.
ZERO WASTE REGULATION:
ZERO WASTE REGULATION:
The new regulation is effective as of July 2019. It brings the responsibility of establishing “Zero Waste Management System” across the country within a specific timescale. With this regulation, public institutions and organizations, municipalities with population of more than 250,000 along with organized industrial zones, ports, business centers and commercial plazas are obliged to establish a zero-waste management system.
GEKAP
Recycling Contribution Share (GEKAP) is published on Official Gazette in 2019 and planned to be effective in 2020. GEKAP requires the legal entities to declare the recycling contribution fee for the primary and secondary packaging of the products they have imported or the products they supply to the market.
DEPOSIT RETURN SCHEME FOR ONE-WAY PACKAGING:
Implementation of one-way beverage packaging deposit return scheme for transition to a more circular economy is planned to be effective by 2021. Material types in the scope are to be determined. At CCI, we aim to act proactively within the changing regulatory context. Coupled with consumers’ awareness on packaging waste pollution and our own aspiration to reduce our environmental impact, we strive to increase our recycling rates in transition to a circular economy.
RENEWABLE ENERGY:
A new legislation in 2019 restricted the installation of wind turbines and solar panels to rooftops only, for facilities located in organized industrial zones.
Technological Environment
Digital transformation is significant to survive in today’s commercial environment. As part of CCI’s digital strategy, we focus on running our business more efficiently and seek new ways to strengthen and expand our business by developing new operating models, products and services through utilizing digital technologies. We reorganized our digital technology department in 2018 to develop CCI’s capacity.
In 2019, initiatives to integrate robotics, automation and augmented reality in warehouse operations were launched. In addition, digitalization hackathons were organized with participants from a diverse group of departments to strengthen the digital transformation culture.
Technological Environment
Digital transformation is significant to survive in today’s commercial environment. As part of CCI’s digital strategy, we focus on running our business more efficiently and seek new ways to strengthen and expand our business by developing new operating models, products and services through utilizing digital technologies. We reorganized our digital technology department in 2018 to develop CCI’s capacity.
In 2019, initiatives to integrate robotics, automation and augmented reality in warehouse operations were launched. In addition, digitalization hackathons were organized with participants from a diverse group of departments to strengthen the digital transformation culture.
Value We Create
Total Equity
Net Debt
Incentives
7,369
Million TL
2,559
Million TL
72.8
Million TL
EBITDA
Value Added for the
Turkish Retailing
Industry
Taxes Paid over the
Net Income
2,283
Million TL
4,1
Billion TL
281
Million TL
Number of unit
cases sold
Plants in
10 Countries
1.3
Billion TL
26
Net Sales Revenue (1)
Economic Yield
(Turkey/Kazakhstan/
Pakistan)
12,245
Million TL
15.3
% Growth
1:
10
/
1:
1.6
/
1.95
%of total GDP
Number of Employees
Ratio of Millennials
Number of
Volunteers in
Turkey and Pakistan
8,646
48.3
%
1,080
Indirect employment
of CCI operations
Women in
Management Positions
Women in
Management Positions
30,000
People
27
%
40,000
TL
Product Brands
Management Systems &
Certificates
Number of Internally
Branded Employee
Engagement Platforms
Number of Employees
25
+
7
+
14
29
Number of Low + No
Calorie + Nutritionally
Enhanced Products
Quality, Food Quality,
H&S, Environment,
Energy
Increase in Employee
Engagement Score
OE savings across 7
countries
8
Certifications
at all Plants
9
Points
2.09
Million USD
Sales Points
Memberships
Community Projects
780,000
16
10
Potential Consumer
Base
Signed Initiatives &
Partnerships
Beneficiaries of
Community Programs
400
Million
20
Total
114,500
(24,500 Women)
Energy
Consumption
Water Withdrawal
2,378
Million MJ
10,130,884
m3
Energy & Carbon
Emissions Saved
Trees Saved (3)
Water Saved
Water Recycled
and Reused
450,711
tCO2e
37.5
Million
128,593
m3
589,625
m3
(1) Includes all CCI Countries (10 countries)


(2) Includes CCI Countries in the reporting scope unless otherwise is stated (7 countries)


(3) Calculation is made based the assumption that an average mature (15 years and older) tree absorbs 12 kg CO2 annually.
Value We Create
Sustainability Highlights
Customer & Consumer
Audited by TCCC’s internal auditors for annual KORE assessments
Passed the food safety and quality audits
Monitored Open to Curiosity Platform
Answered questions of
616,072
users online
Audited external by third-party for FSSC 22000 Standard
Received
FSSC 22000
Food Safety System CertificationStandard at all plants
Invested in low or no-calorie and nutritionally enriched products
Launched
Cappy Atom and Destek drinks
Ran Field Pie Stock Monitoring and Fairshare Distribution Programs
Engaged with 12,700
customers through
CCINext Sales Channel
Engaged Turkey, Jordan, Kazakhstan, Azerbaijan, Pakistan, Kyrgyzstan for OE projects
Saved
2.09 million
USD through 29 new projects
In all countries
Interviewed face-to-face
with 5,700 customers
in Turkey, Kazakhstan and Pakistan
Increased customer satisfaction
score by 10 points
Performed 214,151 outbound calls to check the satisfaction levels
Reached 90.000 more
customers through Customer Interaction Center by
responding to 86% of the calls within the first
20 seconds
Held the 4th CCI Innovation Day;
“Alchemy of Innovation and Failure & Innovation”
and Participated in Anadolu Group’s Bi’ Fikir Festivali (An Idea Festival).
CCI participated in the festival with
highest number of projects,
won two awards and was recognized as
"The Most Successful Company"
People
Launched Human
Rights
Policy and CCI’m
Human communications and training campaign across CCI
Provided
7,500 hours of
human rights trainings to CCI employees
Conducted supplier audits for compliance with Supplier Guiding Principles (SGP)
Realized
a success rate of
89% for the SGP audits
all countries of operation
Ran Hand in Hand Safety Program 2.0 focusing on behavioral safety
Improved our H&S performance score by
5.4% in terms of the Safety Maturity Index (SMI)
Executed U30, Women in Leadership and Accelerate Leadership Programs
Diversity & Inclusion
cluster of the employee engagement survey resulted
with 9 points increase
Increased H&S trainings by 26% compared to 2018
Reduced
the number
of accidents
by 12% compared to 2018
Provided 67,506 hours of H&S trainings for our employees
No Lost time due to accidents in
58% of our plants
Conducted two Talent Development Forums and reviewed our talent pools
Increased
Talent Readiness Index (TRI)
from 46% to 53%
Launched Accelerate 2.0 for LT and ELT of Group, Kazakhstan, Pakistan and Turkey
Provided 78 leaders
with intense experiential learning and coaching
CCI Next Talent Program received about 2,000 applications
14 Next Talents
joined CCI and started their journeys in December 2019
Executed Employee Engagement Survey (“Voice of CCI) with 85% participation
Increased engagement
score by 9 points compared to 2016
Community
Olympic Moves Program in Azerbaijan
Realized
participation
of 15,000
new youngsters in the program
Paani - Safe Water Initiative in Pakistan
Established
4 new filtration plants
and started serving 100,000 new people
A nationwide clean and green drive In Pakistan with 300+ volunteers
Managed over
100 kgs
of waste and planted over
50,000 trees
3.2.1 Move! Program in Kazakhstan
Evaluated 143 applicant students. Best applications participated in an incubation program where they leveled up project management and finance skills to promote their environmental projects.
CCI Volunteering Program;
1,080 volunteers, 4,294 hours
in Turkey & Pakistan
Realized 11 volunteer activities with 8 NGO’s in 15 cities
New Generation SME Support Project in Azerbaijan
Covered more than
2,000 participants
of which
65% were women
The Coca-Cola Belestery Program in Kazakhstan
Trained
2,014 women
on management,10 winners received 4,000 USD grants.
UP WEP in Azerbaijan
Trained 350 additional women
My Sister Project
Trained 10,833 women and 500 refugees in Turkey
With 71 new operational excellence (OE) projects
Saved 142.3
million MJ of energy,
10.7 kilotons of CO2e emissions
The water replenishment rate for Turkey reached 159% through community projects
Replenished about
5 billion
liters of water
in Turkey through our water replenishment programs
Recycled and reused 5.8% of our water (11% in Turkey)
Saved
128,593 m3
of water in the 7 countries with OE projects
Achieved 360 kilotons of CO2 emissions reductions in Turkey as a result of our efficiency and optimization efforts in the value chain
Avoided CO2
emissions equivalent
to what
30 million trees absorb
from the atmosphere
Reached ratio of 98.9% in newly purchased HFC-free cold drink equipment in Turkey (37.9 % in 7 countries)
Reduced our CO2 emissions by
9,300 tons
in 7 countries; equivalent amount of CO2 that
775,000 trees absorb from the atmosphere
Supplied the energy needs for illumination and post mix line in our Izmir Plant from 100% clean energy resources
Provided
5,639 hours
of environmental training for our employees
Achieved Waste Recycling Rates at CCI Plants up to 99%
98,1 % in Turkey
97,0 % in Kyrgyzstan
97,6 % in Pakistan
99,0 % in Azerbaijan
89,0 % in Jordan
93,3 % in Kazakhstan
77,6 % in Tajikistan
Reached a ratio of 89.2% in cold drink equipment with Energy Management Device (%48,2 in 7 countries)
Saved 525.6 GWh of energy
and avoided 85.6 kilotons of CO2 emissions in 7 countries; equivalent amount of CO2 that
7.1 million trees
absorb from the atmosphere
CCI at a Glance
Sustainability Governance