CCI Sustainability Report 2019

Burak Başarır

Coca-Cola İçecek, CEO

Dear Stakeholders,

It is my pleasure to share with you CCI’s 12th Sustainability Report covering our performance in 2019, which has been another successful year marked with our achievements towards our targets. With accountability and integrity among our core values, CCI has been disclosing its social, environmental, and economic performance in line with international standards annually since 2009. I believe our holistic approach to sustainability that we reveal in these reports create value for us and our stakeholders by considering their expectations and sharing our goals, achievements, and projects.

Audited by TCCC’s internal auditors for annual KORE assessments

Passed the food safety and quality audits

Monitored Open to Curiosity Platform

Answered questions of

616,072

users online

Audited external by third-party for FSSC 22000 Standard

Received

FSSC 22000

Food Safety System CertificationStandard at all plants

Invested in low or no-calorie and nutritionally enriched products

Launched

Cappy Atom and Destek drinks

Consumer Well-Being

Ran Field Pie Stock Monitoring and Fairshare Distribution Programs

Engaged with 12,700

customers through

CCINext Sales Channel

Engaged Turkey, Jordan, Kazakhstan, Azerbaijan, Pakistan, Kyrgyzstan for OE projects

Saved

2.09 million

USD through 29 new projects

In all countries

Interviewed face-to-face

with 5,700 customers

in Turkey, Kazakhstan and Pakistan

Increased customer satisfaction

score by 10 points

Performed 214,151 outbound calls to check the satisfaction levels

Reached 90.000 more

customers through Customer Interaction Center by

responding to 86% of the calls within the first

20 seconds

Held the 4th CCI Innovation Day;
“Alchemy of Innovation and Failure & Innovation”
and Participated in Anadolu Group’s Bi’ Fikir Festivali (An Idea Festival).

CCI participated in the festival with

highest number of projects,

won two awards and was recognized as

"The Most Successful Company"

Customer Value

Launched Human
Rights
Policy and CCI’m
Human communications and training campaign across CCI

Provided

7,500 hours of

human rights trainings to CCI employees

Conducted supplier audits for compliance with Supplier Guiding Principles (SGP)

Realized

a success rate of

89% for the SGP audits

all countries of operation

Ran Hand in Hand Safety Program 2.0 focusing on behavioral safety

Improved our H&S performance score by

5.4% in terms of the Safety Maturity Index (SMI)

Executed U30, Women in Leadership and Accelerate Leadership Programs

Diversity & Inclusion

cluster of the employee engagement survey resulted

with 9 points increase

Increased H&S trainings by 26% compared to 2018

Reduced

the number
of accidents

by 12% compared to 2018

Provided 67,506 hours of H&S trainings for our employees

No Lost time due to accidents in

58% of our plants

Human Rights

Conducted two Talent Development Forums and reviewed our talent pools

Increased

Talent Readiness Index (TRI)

from 46% to 53%

Launched Accelerate 2.0 for LT and ELT of Group, Kazakhstan, Pakistan and Turkey

Provided 78 leaders

with intense experiential learning and coaching

CCI Next Talent Program received about 2,000 applications

14 Next Talents

joined CCI and started their journeys in December 2019

Executed Employee Engagement Survey (“Voice of CCI) with 85% participation

Increased engagement

score by 9 points compared to 2016

Human Capital

Olympic Moves Program in Azerbaijan

Realized

participation
of 15,000

new youngsters in the program

Paani - Safe Water Initiative in Pakistan

Established

4 new filtration plants

and started serving 100,000 new people

A nationwide clean and green drive In Pakistan with 300+ volunteers

Managed over

100 kgs

of waste and planted over

50,000 trees

3.2.1 Move! Program in Kazakhstan

Evaluated 143 applicant students. Best applications participated in an incubation program where they leveled up project management and finance skills to promote their environmental projects.

CCI Volunteering Program;

1,080 volunteers, 4,294 hours

in Turkey & Pakistan

Realized 11 volunteer activities with 8 NGO’s in 15 cities

New Generation SME Support Project in Azerbaijan

Covered more than

2,000 participants

of which

65% were women

The Coca-Cola Belestery Program in Kazakhstan

Trained

2,014 women

on management,10 winners received 4,000 USD grants.

UP WEP in Azerbaijan

Trained 350 additional women

My Sister Project

Trained 10,833 women and 500 refugees in Turkey

Community Development

With 71 new operational excellence (OE) projects

Saved 142.3

million MJ of energy,

10.7 kilotons of CO2e emissions

The water replenishment rate for Turkey reached 159% through community projects

Replenished about

5 billion
liters of water

in Turkey through our water replenishment programs

Recycled and reused 5.8% of our water (11% in Turkey)

Saved
128,593 m3

of water in the 7 countries with OE projects

Achieved 360 kilotons of CO2 emissions reductions in Turkey as a result of our efficiency and optimization efforts in the value chain

Avoided CO2
emissions equivalent
to what

30 million trees absorb

from the atmosphere

Reached ratio of 98.9% in newly purchased HFC-free cold drink equipment in Turkey (37.9 % in 7 countries)

Reduced our CO2 emissions by

9,300 tons

in 7 countries; equivalent amount of CO2 that

775,000 trees absorb from the atmosphere

Supplied the energy needs for illumination and post mix line in our Izmir Plant from 100% clean energy resources

Provided

5,639 hours

of environmental training for our employees

Achieved Waste Recycling Rates at CCI Plants up to 99%

98,1 % in Turkey
97,0 % in Kyrgyzstan
97,6 % in Pakistan
99,0 % in Azerbaijan
89,0 % in Jordan
93,3 % in Kazakhstan
77,6 % in Tajikistan

Reached a ratio of 89.2% in cold drink equipment with Energy Management Device (%48,2 in 7 countries)

Saved 525.6 GWh of energy

and avoided 85.6 kilotons of CO2 emissions in 7 countries; equivalent amount of CO2 that

7.1 million trees

absorb from the atmosphere

Environmental Footprint

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Customer & Consumer

People

Community

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Customer & Consumer

People

Community

Please copy and visit
"https://sustainability.cci.com.tr"
address in one of the following
browsers.